Update 6th July 2017: This position has now been filled.
As Toyota NZ Dealer of the Year 2014 / 2015 / 2016 Bowater Toyota are all about continuing to excell and remain ahead of the rest. As such we are looking for a specialist to fill a key role within the company, a role that will require oversight across all three branches in the region.
Purpose of the Job
The Customer Lifecycle Manager is our dealership's primary representative for ensuring we are communicating effectively and responsibly to our clients. This role is an extension of CRM and brings a holistic view to the way we support our clients by keeping them informed on all opportunities to increase their experience with our company. It is our belief and goal that by clearly communicating with our client we foster ongoing customer relationships that encourage repeat business.
An integral part of this is the integration of our management system, TUNZ / Clarity. This is the system we use to track and measure our client touch points. This is a computer software that collects customer data / details preferences etc. that has been developed by Toyota NZ, and is unique to the motor industry. A crucial part to this CLM task is to ensure all the sales team knows and understands the correct process and procedures around collecting client data correctly. This will require ongoing training and support within the sales team.
Ensure all the team understand the "WHY" in what they do...