Bowater Hyundai's service team untangle a nasty situation
Gordan Mains, one of our highly trained Hyundai technicians at work behind the scenes.
It is always very nice to receive positive feedback, especially from customers.
Local lady Edith Shaw found herself in a spot of bother recently and had to call on the skills of one of our service technicians, Gordon Mains.
The whole experience left her a little frazzled, but it was dealt with quickly and without too much fuss. Afterwards she felt so pleased with her experience with the service department at Bowater Hyundai she felt compelled to let Hyundai know.
Hyundai New Zealand head office sent her letter out to all sorts of Hyundai types all around the country.
This in turn has come back to the Bowater Hyundai team here in Nelson, who are understandably a little bit coy about the whole thing, afterall, they were just doing their job.
However it is great to know that those "jobs" can have a huge impact on someone's day.
The Bowater Motor Group is always very pleased to hear reports like this - appreciation is always appreciated!
Here is a copy of Edith's letter.
"....I was not speeding when I accidently drove over a large chunk of wire bird netting. It got tangled around the front left wheel area. Reversing the car helped disentangle the wire, however in doing so the wire pulled the wheel guard away from the front bumper.
I could not lever the guard into place, and my car made a horrid scrunchy scratchy noise. Gordon came to my rescue and refitted the wheel guard etc.
I got a nasty fright and by the time I had a much appreciated cup of coffee the Hyundai staff had my car road-worthy again.
Bowater Hyundai are always courteous and helpful and without fail the cafe area is comfortable spotlessly clean and tidy.
However there is a matter I wish to draw to your attention. For over 10 years I have been dealing with Bowater Hyundai the WOF inspection has only ever been $29! I wondered if the management had forgotten to increase the price, but Peter Cantrick told me of the Bowater Hyundai and Grey Power contract.
Your faithfulness and generosity to Grey Power customers is most commendable and is very much appreciated.
Thank You Edith Shaw "
